Privacy Policy
Thank you for visiting our site and interest in our software application, which is owned and operated by Relay Auto, LLC (“Relay Auto”, “Relay Automotive“, Company”, “we”, “our”, “or “us”). Your privacy is vitally important to us, and we respect any personally identifiable information that you may provide to us through the website. This privacy policy (“Privacy Policy”) applies only to information collected through our website. We have a few fundamental principles that we follow:
- We do not ask you for personal information unless we truly need it.
- We do not share your personal information with anyone except to comply with the law or protect our rights.
- We only keep track of personal information (Name, Dealership/Group Name, Email, or Phone Number if provided by you) that is submitted when an inquiry is submitted through “Contact Us” or “Request a Demo”.
- Personal information will not be shared with third parties.
Website Visitors
Similar to most website operators, we collect non-personally identifying information that is typically made available by web browsers and servers, such as the browser type, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how Relay Auto’s visitors use our website. Rarely, Relay Auto may aggregate non personally identifiable information by publishing a report on the trends in usage of our website.
We also collect potentially personally identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. We only disclose logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally identifying information as described below.
Gathering of Personally Identifiable Information
Some Relay Auto website visitors will choose to interact with our website in ways that require us to gather personally identifying information. The amount and type of information that we gather depends on the nature of the interaction. For example, filling out our “Contact Us” form will result in personally identifying information such as name, e-mail address, and/or phone numbers being submitted to us.
Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you wish to have your data deleted, refer to the following steps:
Steps to Request Data Deletion
1. Submit a Deletion Request
You may initiate a deletion request in one of the following ways:
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Email us at info@relayautomotive.com with the subject line: Data Deletion Request.
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Contact us by phone at (888) 395-2022 and ask to initiate a privacy request.
2. Verify Your Identity
To protect your data, we must verify your identity before processing your request. Depending on the type of data we hold, verification may include:
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Confirming information associated with your account
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Responding to a verification email
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Providing dealership affiliation
We will never request sensitive information such as Social Security numbers, credit card numbers, or other high-risk identifiers.
3. Specify the Data You Want Deleted
You may request deletion of:
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Personal information associated with your user account
Please note:
Certain operational or legally-required data may not be eligible for deletion (see below).
4. Review of Your Request
Our Privacy Team will review your request to determine eligibility and compliance with applicable laws. We will notify you if:
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Additional information is needed
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Certain data must be retained for legal, security, or operational reasons
5. Confirmation of Deletion
Once your request is approved and processed, you will receive written confirmation that:
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Your personal data has been deleted, or
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Specific categories of data have been partially retained and why
We aim to complete all verified requests within the legally required timeframe.
Advertisements & Links To External Sites
We do not have third party advertisements on our website.
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
Security
The security of your personal information is very important to us. We use commercially reasonable efforts to store your information in a secure environment. We strive to protect your information but cannot guarantee its absolute security in the case of extreme situations.
Location Information
We collect and process location information from users when they use the Relay Automotive mobile application.
- Types of Location Data Collected
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We may collect approximate location data (such as city, state, region, or time zone).
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In some cases, we may collect precise location data if enabled by the user through their device settings.
2. How We Use Location Data
Location information is used for the following purposes:
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To support application functionality and features
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To associate activity with dealership locations or operational context
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To improve performance, security, and fraud prevention
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To support analytics, diagnostics, and system optimization
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To ensure regulatory and audit compliance where applicable
3. When Location Data Is Collected
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Location Data is collected while the app is in use and in the background if explicitly disclosed and authorized by the user.
4. User Control
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Users may enable or disable location access at any time through their device’s operating system settings.
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Denying location permissions may limit certain app features or functionality.
5. Data Sharing
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We do not sell location data.
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Location data is not shared with third parties except:
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Trusted service providers used for analytics, infrastructure, or security
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When required by law or legal process
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Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Relay Auto LLC uses cookies to help identify and track visitors, their usage of our website, and their website access preferences. Relay Auto’s visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Relay Auto’s website, with the drawback that certain features of our website may not function properly without the aid of cookies.
Payment Data
We do not collect any payment data.
Privacy Policy Changes
Although most changes are likely to be minor, Relay Auto LLC may change its Privacy Policy occasionally, and in Relay Auto’s sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this website after any change in this Privacy Policy will constitute your acceptance of such change.
Relay Auto HQ 13100 Wortham Center Drive – 3rd Floor Houston, TX 77065