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Relay Command

Deal Process Management Built for Dealerships

Command is Relay’s Deal Process Management application, built to connect the people, responsibilities, documents, and departmental handoffs required to move every deal toward completion. 

With real-time visibility from Sales through Finance and Accounting, Command creates clear ownership, strengthens accountability, and helps prevent deals from stalling or falling through the cracks. 

Home » Relay Command

Relay Command

Deal Process Management Built for Dealerships

Command is Relay’s Deal Process Management application, built to connect the people, responsibilities, documents, and departmental handoffs required to move every deal toward completion. 

With real-time visibility from Sales through Finance and Accounting, Command creates clear ownership, strengthens accountability, and helps prevent deals from stalling or falling through the cracks. 

Command Benefits: At a Glance

Clear ownership, connected departments, and real-time visibility throughout the deal process. 

Deal & Contract Visibility

One current view of every deal’s status, ownership, and progress. 

Process Consistency

Structured workflows help teams follow established dealership processes. 

Clear Accountability

Defined ownership keeps responsibilities and handoffs from falling through the cracks. 

Improved Productivity

Organized work plans help employees focus on the actions requiring attention. 

Operational Efficiency

Fewer delays, less duplicated communication, and less time spent chasing updates. 

Faster Contracts in Transit

Real-time CIT visibility helps identify aging deals and accelerate funding. 

Balanced Finance Assignments

Provides visibility and control over finance deal distribution. 

Employee Empowerment

Gives team members clear responsibilities and the information needed to take action. 

Features That Keep Every Deal on Track

Command introduces a connected approach to Deal Process Management. It gives Sales, Finance, Accounting, and dealership leadership one operational view of every deal—from initial assignment through final completion. 

Command works with the dealership’s established processes and connected systems to improve visibility, communication, ownership, and follow-through. 

Core Features:

  • Live Deal Visibility – View every deal’s current status, owner, and progress.
  • Deal-Centered Communication – Keep messages and updates connected to the deal.
  • Task Assignment – Assign, track, and confirm responsibilities across departments.
  • Workflow & Daily Work Plans – Organize required actions and keep deals moving.
  • Performance Insights – Monitor deal activity, process timing, and operational performance.
  • CIT Tracking – Identify aging contracts and help accelerate funding.
  • Finance Deal Assignment – Manage and monitor finance deal distribution.
  • System Integrations – Connect with supported DMS platforms, credit portals, and dealership systems.

How Relay Command Works

From Deal Assignment to Final Completion

Command connects Sales, Finance, Accounting, and management through one visible, accountable deal process. Command works alongside your CRM and DMS to manage the operational workflow required to move deals between departments and toward completion. 

Assign

Establish deal ownership and route the deal to the appropriate team member or department. 

Coordinate

Keep tasks, communication, documents, and departmental handoffs connected to the deal. 

Track

Monitor the deal’s status, outstanding responsibilities, CIT aging, and areas requiring attention. 

Complete

Confirm required actions and documentation before the deal reaches final completion. 

Built for Dealerships, by Dealership Professionals

Command was developed by automotive retail professionals who experienced deal-process challenges firsthand. It is designed around the way Sales, Finance, Accounting, and management already work—providing greater structure and visibility without forcing dealerships into a one-size-fits-all process. 

At a Glance:

  • Designed around real dealership workflows
  • Configurable to dealership processes
  • Built for cross-department coordination
  • Supported DMS and credit-portal integrations
  • Mobile and Web Access
  • Scalable from a single rooftop to dealer groups
  • Developed through direct dealership feedback
  • Part of the connected Relay Platform